SALESFORCE LINGO

2FA Two Factor Authentication

ACV Annual Contract Value

AE Account Executive

AOV Average Order Value

API Application Programming Interface

ARR Annual Recurring Revenue

AUM Assets Under Management

AWS Amazon Web Services

B2B Business to Business

B2C Business to customer

CBU Commercial Business Unit

CEX Classic Experience

CLI Command Line Interface

CLM Contract Lifecycle Management

CPQ Configure Price Quote

CRMA CRM Analytics

CRUD Create Read Update Delete

CSAT Customer Satisfaction

CSG Customer Success Group

CTI Computer Telephony Integration

DF Dreamforce

EA 1 Enterprise Architect/Architecture

EA 2 Einstein Analytics

EUB Enterprise Business Unit

EE Enterprise Edition

EMEA Europe, Middle East, and Africa

ERD Entity Relationship Diagram

ERP Enterprise Resource Planning

ESMB Emerging Small Business

ETL Extract Tranform Load

FSL Field Service (Lightning)

FTP File Transfer Protocal

GA Generally Available

GB General Business

ICM Incentive Compensation Management

IVR Interactive Voice Response

KPI Key Performance Indicator

LATAM Latin America

LEX Lightning Experience

LLM Large Language Model

LWC Lightning Web Component

MCAE Marketing Cloud Account Engagement

MCG Marketing Cloud Growth Edition

MD Managing Director

MDQ Multi-Dimensional Quoting

MFA Multi-factor Authentication

Middleware Middleware

MQL Marketing Qialited Lead

MRR Monthly Recurring Revenue

MSP Managed Service Provider

MVP Most Valuable Professional

NBA Einstein Next Best Action

NLP Natural Language Processing

OWD Org Wide Defaults

Paas Platform as a service

PE Professional Edition

PM Project Manager

QA Qaulity Assurance

RACI Responsible, Accountable, Consulted, Informed

RCA Revenue Cloud Advance

REST API Representational State Transfer Application Programming Interface

RFI Request for Information

RFP Request for Purchase

SA Solutiuon Architrect

Saas Software as a service

SE Sales Engineer/Solution Engineer

SF Salesforce

SFDC Salesforce dot com

SIT System integration testing

SKU Stock Keeping Unit

SLA Service-level Agreement

SMB Small Medium Business

SME Subject Matter Expert

SOW Statement of Work

SPM Sales Performance Management

SQL Sales Qualified Lead

SSO Single Sign-on

STRAT Strategic accounts

TA Technical Architect

TCRM Tableau CRM

TCV Total Contract Value

UAT User Acceptance Testing

UE Ultimate Edition

UI User Interface

UX User Experieince

CIO Chief Information Officer

ISO International Organisation for Standardization

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