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Exercises
11
Swedish
Swedish
CBM: "Are the strategic stars..." Hatch & Schultz
13
Swedish
Swedish
CBM: “What does your corporate..." Greyser & Urde
25
Swedish
Swedish
CRM: "Why Satisfied Customers..." Jones & Sasser
14
Swedish
Swedish
CRM: “Loyalty-based management” Reichheld
12
Swedish
Swedish
CRM: “The one number you need to grow” Reichheld
10
Swedish
Swedish
CSR: Reaping Relational..." Du, Bhattacharya & Sen
22
Swedish
Swedish
IM: “Global marketing strategy” Johansson
4
Swedish
Swedish
MI: “A Multidimensional conceptualiza..." McCarthy
12
Swedish
Swedish
MI: ”Scanning the Periphery” – Day & Schoemaker
19
Swedish
Swedish
MOA: “Blue Ocean Strategy” Chan Kim, Mauborgne
6
Swedish
Swedish
MOA:“From Market Driven..." Kumar, Scheer & Kotler
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